Mr M.J. Baines
Dear Bob and Ross,
Just a quick note to both of you to offer my thanks for the excellent level of service you provided both for myself and my car, It is so rare these days to find people who care about the standard of work which they provide, which you clearly demonstrated this week.
In absolutely everything, you have been so thorough. From my initial telephone enquiry through booking and completing work and in providing explanations and visual evidence as well as a suitable loan vehicle for the duration.
I have never been made as welcome by any garages on my arrival with you, especially as a first-time customer.
Furthermore, I have never seen a workshop as immaculately clean and well-ordered as yours either.
My car is running very smoothly indeed (and the brakes are certainly keener) 50 – 60 mpg average on driving today. Not something I see frequently, but I am impressed with that.
I would have no hesitation in recommending you to family and friends who also have German cars and my only regret is that I did not find you sooner.
Yours sincerely
Mr M.J. Baines